Shipping policy

Orders are shipped from Vancouver BC. We ship Mondays through Fridays excluding holidays.

We aim to get your order out as soon as possible. Please allow 1-4 days for order processing depending on the time of year and volume.

Shipping rates & delivery estimates

$9.99 Flat Rate Shipping for orders of up to $500 in Canada (including Nunavut, NWT, and Yukon) & up to $375 in USA (including Alaska and Hawaii).

We ship via Canada Post/USPS. Carrier times are as follows:

    Estimated travel times:

    • 2-7 Business days for the majority of Canada
    • 4-10 Business days for the USA

    Delivery delays can occasionally occur. Canine Friendly is not responsible for delays caused by inclement weather, COVID-19, or carrier delays outside our control.

    Currently, we only ship to Canada and the USA. We do not ship to PO boxes and US territories outside of Continental USA (Puerto Rico etc.).

    Shipment confirmation & Order tracking

    You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.